Frequently Asked Questions Olympic Swimming Complex and Indoor Aquatic Center
Q: What are your prices for the Swimming Pools? – A: Click on rates and hours on our menu. You can also download and print the prices for your convenience. We have separate prices for the Olympic Swimming Complex and Indoor Aquatic Center, there are price sheets are for each facility. Wednesdays are Family Day for parents and dependent children under 18 yrs. of age (up to 10 people total in a family group) SUMMER ONLY. This rule also applies to the Season Family Pass in the summer. All Prices listed are for PER DAY USE.
Q: What do your prices include? – A: Our prices include everything at the facility, including slides, diving boards, indoor pool, kiddie pool and platforms. You must sign a waiver for the platforms. In the WINTER the Olympic Swimming Complex is closed, but the Indoor Aquatic Center and Portneuf Kiddie Cove are Open.
Q: Are the admission prices an all day pass? – A: YES, your admission is an all day pass, single-day use. Re-entry is allowed. Be sure to get your hand stamped at the office before you leave our facility. We do not have weekend or multi-day passes. If you purchase a Combination Pass for use of the Swimming Pool and Hot Pools, you will be given a wristband for access to both facilities for that day only.
Q: Do you have weekend passes? A: All tickets are for single-day use. We do not have any multi-day passes.
Q: Can I purchase tickets in advance? A: Advance tickets can be purchased through our website. The actual paper tickets will be mailed to you. Allow 5-7 business days to receive. Do not pre-purchase passes if coming within 5 business days.
Q: Can a non-Swimmer come into the facility without paying? – A: NO, Every person entering the Swimming Pools is required to pay the regular admission fees. We do not offer a specatator rate, no exceptions.
Q: If my child is potty trained, do they need a swim diaper? – A: All children under the age of 3 must wear a swim diaper at all times when in the water, potty trained or not. We do include a complimentary swim diaper with the $2.00 admission fee for the children under 3.
Q: Can I bring food and drinks into the pool area? – A: Yes. We do allow outside food and drinks into our facilities. For the safety of others, we DO NOT allow glass or alcohol or BBQ grills. We check every cooler that enters our facilities. We do not allow food or drinks on any of the concrete decks or in the pools at our facilities and ask you keep food and drinks on the grass. In the winter, you may use the lobby area.
Q: Can I bring in Shade Tents, Tables & Chairs? – A: Yes. Since we do not provide shade tents, pavilions, tables, or chairs we DO allow patrons to bring in these items. Please do not use stakes to anchor down the tents to protect our sprinkler system, please use weights instead. We do not allow shade tents or big umbrellas at the Hot Pools.
Q: Do you allow flotation devices? – A: Yes. We allow flotation devices for children in the shallow ends of the 25y indoor pool and 50m outdoor pools. Please note that non-swimmers are not allowed in the deep end of the pool; therefore, anyone in a flotation device must remain in the shallow end. Flotation devices must be less than 24" in diameter. We do not allow large tubes or layout inflatable devices. Lifejackets and arm bands are allowed in the shallow ends and the kiddie pool. Flotation devices such as water noodles, baby floats, or water rings are not allowed in the Portneuf Kiddie Cove. We do not allow flotation devices of any kind on curly and tube slides or in the deep end.
Q: What are your height requirements for waterslides? – A: You must be 42” tall to be able to ride the curly slides and 48” tall to ride the speed slides and must be able to go alone. We have signs by the entry doors and at the bottom of the slides to measure children’s height. We do not allow people to go down doubles or head first. Children cannot wear flotation devices while using the slides and we have small slides in the outdoor pool and Portneuf Kiddie Cove for the smaller children.
Q: How old do you have to be to jump off the platforms or diving boards? – A: We do not have an age restriction on diving board use, but anyone using the diving boards must be able to swim independently. Parents are not allowed to catch non-swimmers from diving boards. To use the platforms, patrons must be at least seven (7) years old, have signed a waiver, and have their legal guardian sign the waiver as well. In order to be in the deep end, patrons must be able to swim on their own. Our facility considers the ability to swim 15 yards unassisted as well as backfloat to be water competent. If we are concerned that a person is unable to swim, he or she may be asked to pass a swim test in order to continue to be in the deep end or use the diving boards. Platform users must also be able to swim. Flotation devices, which support non-swimmers, are not allowed in the deep end, and therefore, cannot be worn while using the diving boards or platforms.
Q: Can I sign a waiver for a child under the age of 18 for my friend or relative? – A: NO, Only the parent or court appointed guardian can sign the platform waiver. Grandparents, group leaders, guardian for the day, or siblings cannot sign for the minor. If you are 18 years of age you can sign a waiver for yourself. No phone calls or faxes are accepted. Waivers can be downloaded and printed off our website, signed by the parent and brought with the minor to the pool (include an emergency phone number).
Q: If you close the pool due to inclement weather, can I get a refund? A: No refunds are not given due to inclement weather – Rain, thunder, lightning, and snow etc., no exceptions. Suggestion: You can purchase a combination pass for both the Swimming Pools and Hot Pools, and if the Swimming Pool closes due to weather you will still have access to the Hot Pools which rarely close.
Q: Can I drop my kids off at the pool without adult supervision? – A: Non-swimming children must be accompanied by an adult at all times. If a child is under the age of 12 but at least age 9 they must pass a swim test by a lifeguard of being able to swim 15 yards and tread water for 1 minute in the deep end. Children under 9 must be accompanied by a supervising adult regardless of swimming ability.
Q: What is the temperature of your pools? – A: The Olympic Swimming Complex outdoor pool is 87⁰ – 90⁰, Indoor pool is about 85⁰, Portneuf Kiddie Cove is about 92⁰- 94⁰ and Natural mineral water Hot Tub 105⁰.
Q: Do you have Lockers to lock up your personal items? – A: YES, we provide lockers for your use and are $0.25 per use. We are not responsible for items left, lost or stolen.
Q: Do you have Suits and Towels for Rent? – A: YES, We do have suits and towels available for rent. Suits are $1.50 plus a $5.00 deposit and Towels are $1.50 plus a $5.00 deposit. Deposits are refundable when you return the items.
Q: How deep is your pool for children? – A: The outdoor pool starts at 2” deep at the stairs and gradually gets deeper up to 17’ of water by the diving boards and platforms. The 25 yard indoor pool is 3.5’ to 12’ feet and the Portneuf Kiddie Cove starts at Zero depth to 18”.
Q: What is there to do for little kids? – A: The outdoor pool has shallow depth area, 2 kiddie slides, 2 anchored floating toys and basketball hoops. Children are welcome to bring diving toys, noodles etc. The indoor pool has a basketball hoop, rock climbing wall and diving board. The Portneuf Kiddie Cove has a water playground for the little ones to enjoy.
Q: What is the age limit for the Portneuf Kiddie Cove? – A: Kids 11 years of age & younger can play in the Kiddie area. Supervising adults allowed and must remain within arm’s reach of children under age 6 at all times.
Q: I want to have a birthday party for my child. Can I do that at the pool? A: Open swim is great for birthdays and other group/family events. We have a party room available for rent hourly. A refundable cleaning deposit is required. If you wish to have a birthday party or other group event at a time beyond regular open swim hours, the pool can be rented; check out: http://www.lavahotsprings.com/olympicpool/party-room.html. *Reminder we do not allow glass into our facilities, this includes crock-pots, glass dishes etc.
Q: Do you have group rates? – A: Yes, Monday - Thursday only (excluding holidays). Click on Group pricing http://www.lavahotsprings.com/rates/group-rates.html page. We prefer you contact the administrative office if you plan to take advantage of the group rate so we can let our cashiers know to when to expect your group. Groups must pay in 1 lump sum in order to receive group rate.
Q: Do you offer Scout group rates? – A: We do not offer a special Scout rate. We encourage Scouts to take advantage of Tuesdays' Activity Night rate of $3.50 per person (fall, winter, spring) or twilight rates (summer). You do not need reservations.
Q: Can I rent a tube for the river from you? – A: No, The river tubes are not affiliated with our facility and are not allowed in our facility, there are tube stands in town that you can rent tubes from separately to float the river.
Q: Can I bring in my dog or other pets? – A: No, pets are not allowed inside our facilities except service dogs. If you plan to leave your dog tied to the fence outside the facility, you should provide shade and water for them.
Q: Do you have parks that we can reserve for a family reunion or party? – A: Yes. We have four parks we reserve for family reunions etc. outside of our pool facilities. You can find pictures on our website. The park names are: East, West, Majestic, and Garden Park. All other parks in town are first come, first served. All our parks have port-a-potties and volleyball nets for your use, but we do not supply the volleyballs. Our parks do not have power, water, fire, or BBQ amenities, but you are welcome to bring generators if needed. These parks are located in the City of Lava Hot Springs. The cost to reserve a park is $75 per day. We accept reservations each year starting January 2nd for the current year. Contact 208-776-5221 x100 Monday through Friday for reservations.
Q: Can I park my Semi-Truck in your parking lots? – A: No. We have it posted that no Semi-Trucks are allowed to park in our parking lots or on our streets adjacent to the pools. There is no overnight parking allowed in thhe City of Lava Hot Springs for trailers, motorhomes, or semi trucks.
Q: Do you have lodging at your facility? – A: No. We do not have lodging or camping on our premises. Most accommodations are within walking distance. There are over 500 rooms, campsites, vacation homes, etc. in the City of Lava Hot Springs. These are independently owned. We operate the State-owned hot pools and swimming pool facilities and reserve four parks for reunions or parties. To see accommodations go to http://www.lavahotsprings.org click on Lodging.
Q: Can I smoke at your facilities? – A: No. We do not allow smoking or vaping on or near our swimming pools or hot pools, there are designated smoking areas at both facilities.
Q: Can we walk in and around town with alcoholic beverages in hand? – A: No. The City of Lava Hot Springs has a NO OPEN CONTAINER LAW in place. If you are caught with alcohol walking down the streets or on the sidewalks, the Bannock County Sherriff’s will give you a ticket.
Q: Are you handicap accessible? – A: Yes all our pools and restrooms at both Hot Pools and Swimming Pools are handicap accessible. We also have a handicap chair lift in the Indoor Aquatic center 25 yd. pool.
Q. Can I fitness swim during open swim hours? A: During open swim, we generally provide one lane designated for lap swimming. During busy summer days, we may remove the lap lane to make room for open swim patrons. If you do not see the lap lane, and wish to use one, please ask. If we are able to put it in, we will.
Q. Can I use SCUBA equipment in the pool? A: Not during open swim or morning lap swim hours. You may rent the pool for use with SCUBA equipment.